Shipping Policy

Shipping Policy 

Shipping From Israel 

All AHAVA STONES products are carefully prepared and shipped from our studio in Israel. 

Every order is packed with great care before beginning its journey to your home. 

 

Processing Time 

Orders are typically prepared for shipment within 1–3 business days after payment has been successfully processed. 

During holidays, special promotions, or periods of exceptionally high demand, processing times may be slightly longer. 

 

Shipping Times 

Estimated delivery time to the United States is up to 14 business days after your order has been shipped. 

Please note that delivery times are estimates only and are not guaranteed. 

Actual delivery may vary depending on customs procedures, local postal services, weather conditions, or other circumstances beyond our control. 

 

Shipping Costs 

Shipping costs are calculated during checkout and displayed before your purchase is completed. 

From time to time, AHAVA STONES may offer free shipping promotions or special shipping rates. 

 

Customs & Import Duties 

For orders shipped to the United States, applicable import duties are included in the product price unless otherwise stated. 

Customers are generally not expected to pay additional customs charges upon delivery. 

Should customs regulations change unexpectedly after an order is placed, AHAVA STONES reserves the right to contact the customer regarding any additional requirements before shipment. 

 

Order Tracking 

Once your order has been shipped, you will receive a confirmation email containing tracking information, when available. 

Please allow up to 48 hours for tracking updates to appear after shipment. 

 

Incorrect Shipping Information 

Customers are responsible for providing complete and accurate shipping information. 

If an incorrect address is provided and the order has not yet been shipped, we will do our best to update the information. 

If the order has already been shipped, we cannot guarantee that changes can be made. 

If a package is returned to us due to an incorrect or incomplete address, the customer may be responsible for additional shipping costs required to resend the order. 

 

Lost Packages 

If your package appears to be lost in transit, please contact us as soon as possible. 

We will gladly work with the shipping carrier to investigate the shipment and determine the appropriate resolution. 

Each case is reviewed individually. 

 

Delivered but Not Received 

If tracking indicates that your package has been delivered but you have not received it, please notify us within 48 hours. 

We recommend first checking with household members, neighbors, building management, or your local delivery carrier. 

If necessary, we will assist in opening an investigation with the shipping provider. 

 

Shipping Delays 

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to: 

  • customs inspections  

  • severe weather  

  • transportation disruptions  

  • labor strikes  

  • carrier delays  

  • government restrictions  

  • security events  

  • closure of Israeli airspace  

  • force majeure events  

Such delays do not constitute grounds for cancellation or compensation while the shipment remains in transit. 

 

Refused Deliveries 

If a customer refuses delivery of an order without prior approval from AHAVA STONES, any shipping charges, return shipping fees, customs expenses or other costs incurred may be deducted from any eligible refund. 

 

Contact Us 

If you have any questions regarding shipping, we're always happy to help. 

AHAVA STONES 

Email: hello@ahavastones.co.il 

Phone: 
+972 52-8617615 

+972 52-6022446