Privacy Policy

Privacy Policy 

Introduction 

At AHAVA STONES, we respect your privacy and are committed to protecting your personal information. 

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you visit our website or purchase our products. 

By accessing our website or using our services, you agree to the practices described in this Privacy Policy. 

 

Information We Collect 

Depending on how you interact with our website, we may collect the following types of information. 

Personal Information 

When you place an order, contact us or subscribe to our newsletter, we may collect: 

  • Full name 

  • Email address 

  • Phone number 

  • Billing address 

  • Shipping address 

  • Order details and purchase history 

  • Customer support communications 

Payment information is processed securely by our authorized payment providers. AHAVA STONES does not store your complete credit card information. 

Automatically Collected Information 

When you browse our website, certain information may be collected automatically, including: 

  • IP address 

  • Browser type 

  • Device type 

  • Operating system 

  • Pages visited 

  • Time spent on the website 

  • Referral source 

  • Website interactions 

  • Cookie identifiers 

  • Approximate geographic location derived from your IP address 

 

How We Use Your Information 

We use your information to: 

  • process and fulfill your orders; 

  • communicate with you regarding your purchases; 

  • provide customer support; 

  • personalize your shopping experience; 

  • improve our website, products and services; 

  • analyze website performance and visitor behavior; 

  • detect and prevent fraud or unauthorized activity; 

  • comply with legal obligations; 

  • send marketing communications if you have chosen to receive them. 

 

Marketing Communications 

If you choose to receive marketing communications, we may send you: 

  • product announcements; 

  • new collections; 

  • promotions and special offers; 

  • educational content; 

  • company updates. 

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly. 

 

Cookies & Tracking Technologies 

Our website uses cookies and similar technologies to: 

  • remember your preferences; 

  • improve website functionality; 

  • analyze website traffic; 

  • measure advertising performance; 

  • personalize content where appropriate; 

  • help protect the security of our website. 

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. 

For additional information, please refer to our Cookie Policy. 

 

Third-Party Services 

To operate our business, we rely on trusted third-party service providers, including but not limited to: 

  • Shopify 

  • Google Analytics 

  • Meta Pixel 

  • Flashy 

  • PayPal 

  • PayPlus 

  • Payment processors 

  • Shipping providers 

  • Email service providers 

  • Customer support platforms 

These providers may process personal information only as necessary to perform services on our behalf or in accordance with their own privacy policies. 

 

Sharing Your Information 

We do not sell your personal information. 

We may share your information only when necessary to: 

  • process your orders; 

  • complete payment transactions; 

  • arrange shipping and delivery; 

  • provide customer support; 

  • comply with legal obligations; 

  • protect our legal rights; 

  • investigate suspected fraud or security incidents. 

 

Data Retention 

We retain personal information only for as long as reasonably necessary to: 

  • fulfill your orders; 

  • maintain customer records; 

  • comply with legal and tax obligations; 

  • resolve disputes; 

  • enforce our agreements. 

When information is no longer required, it is securely deleted or anonymized where appropriate. 

 

Data Security 

We implement reasonable administrative, technical and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration or destruction. 

However, no method of transmitting information over the Internet or storing electronic information is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. 

 

Your Privacy Rights 

Depending on your location and applicable law, you may have the right to: 

  • access the personal information we hold about you; 

  • request correction of inaccurate information; 

  • request deletion of your personal information; 

  • withdraw consent where processing is based on consent; 

  • request a copy of certain personal information; 

  • object to certain processing activities where permitted by law. 

To exercise any of these rights, please contact us using the information provided below. 

 

Additional Privacy Rights for U.S. Residents 

Depending on the state in which you reside, you may have additional privacy rights under applicable U.S. privacy laws. 

These rights may include the ability to: 

  • request access to the personal information we collect about you; 

  • request correction of inaccurate personal information; 

  • request deletion of your personal information, subject to applicable legal exceptions; 

  • obtain a portable copy of certain personal information where required by law; 

  • opt out of certain uses of personal information where applicable; 

  • appeal our decision if we deny your privacy request, where required by law. 

AHAVA STONES does not sell your personal information and does not share personal information for cross-context behavioral advertising in exchange for monetary compensation. 

To exercise your rights, please contact us at hello@ahavastones.co.il. We may request additional information to verify your identity before processing your request. 

We will respond within the timeframe required by applicable law. 

 

Children's Privacy 

Our website is not intended for children under the age of 13. 

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it. 

 

International Data Transfers 

AHAVA STONES operates from Israel and serves customers in multiple countries. 

As a result, your personal information may be transferred to, processed or stored in countries outside your country of residence, including Israel. 

By using our website, you acknowledge and agree that such transfers may occur in accordance with this Privacy Policy and applicable laws. 

 

Third-Party Websites 

Our website may contain links to third-party websites. 

We are not responsible for the privacy practices, security or content of those websites. 

We encourage you to review the privacy policies of any third-party websites you visit. 

 

Changes in Business Ownership 

If AHAVA STONES undergoes a merger, acquisition, sale of assets, restructuring or another business transaction, your personal information may be transferred as part of that transaction, subject to applicable privacy laws. 

If such a transfer occurs, we will take reasonable steps to ensure that your information continues to receive an appropriate level of protection. 

 

Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. 

Any changes will become effective once the updated version is published on this page. 

Your continued use of our website following the publication of changes constitutes acceptance of the updated Privacy Policy. 

 

Contact Us 

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us. 

AHAVA STONES 

Email: hello@ahavastones.co.il 

Phone: 

+972 52-8617615 

+972 52-6022446